Should easy to understand error messages be displayed?
by 0x1b35f4d22b2c8bc706bcfcc383a1ca77fb4fc600 (punkpink)
Linked Pre-Proposal
Should easy to understand error messages be displayed?
Summary
A proposal to replace technical error messages with user-friendly alternatives and practical troubleshooting guidance.
Abstract
This proposal advocates replacing technical error messages within Decentraland with more accessible descriptions and a list of possible solutions to allow users to resolve problems independently.
Motivation
Error messages with technical language (especially when entering the world) can be frustrating for visitors and may discourage them from returning again. Providing simple, non-technical error explanations and possible troubleshooting steps can improve user satisfaction and retention.
Specification
Potential error messages will be rewritten in everyday language and each message will be accompanied by a set of recommended actions that users can take to resolve the problem. In the event that, due to complexity, it is not feasible to assign a precise description to each error message, a generic reason will be shown. This message should also appear alongside tips for possible solutions, such as checking your computer’s time synchronization, ensuring VPNs are not in use, and other relevant steps.
Conclusion
By implementing user-friendly error messages, we can reduce user frustration and discontent, improve the overall experience, and potentially decrease the volume of support requests on the Discord server.
| Voter | Cast Power | Vote & Rationale |
|---|---|---|
 0x2faA...D99159 | 1.113M | yes |
 0x247e...9db418 | 798,868 | yes |
 0xd6eF...9D6eF6 | 638,364 | yes |
 0x2684...eaF8Bd | 621,899 | yes |
 0x4599...b6b1D6 | 504,449 | yes |
VOTE POWER
Proposal Status
- Wed January 17 2024, 04:54 pmVoting Period Starts
- Wed January 24 2024, 04:54 pmEnd Voting Period
Current Results
1-yes
3.905M
2-abstain
503,702.356